1. A company has a turnover of 11m. Its 'cost of sales' or 'cost of goods sold' (COGS) is 3m. Its overheads including fixed costs, depreciation (write-down of capital items) and any interest charges (on borrowings) are 5m. What is the company's percentage gross profit and percentage net profit before tax, and is this profit % for a company very high, very low or somewhat typical?
2. Which of these is a 'soft' skill?
3. Integrity is essential in all functions, but is it most crucial in supervision, management, or leadership?
4. Staff performance appraisals work best if they are strictly an annual event - true or false?
5. Which tends to produce the highest percentage gross profit: mature high-volume products or new low-volume specialised services?
6. For effective time management what's the best frequency for checking your email inbox: constantly, every hour, two or three times a day?
7. It is said that "If you can't measure it then you can't..." what?
8. Abraham Maslow developed the Hierarchy of what?
9. What does MBO or MBO's stand for?
10. A subordinate has raised a personal issue with you by email which is causing him/her obvious distress - what's the best means of communicating from this point: email, phone, face-to-face, text, letter?
11. Putting interviewees under a lot of pressure at job interviews is generally helpful to the process of finding out about the person - true or false?
12. Experiential learning is most beneficial to people who have a visual, auditory, or kinesthetic learning style preference?
13. Which is likely to motivate an enthusiastic capable team member most: doubling their target, agreeing additional responsibility, a bonus payment, a new car?
14. What's a simple way to find out the causes if staff turnover (number of people leaving) has gone through the roof in the last two months?
15. What acronym is useful when delegating a task to someone or agreeing an objective?