A company is experiencing computer problems. They assign you and a partner to find and fix the issue. You and your partner have tried several approaches, but nothing is working, and the problem is taking a lot longer than you had anticipated. Company supervisors will start calling soon to ask about progress, and you and your partner are feeling frustrated.

How would you handle this situation in a professional environment as a Hardware Technician? Please list some of the responses you might give to a company supervisor who is asking about the progress you have made?