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A company wishing to improve its customer service collected hold times from 75 randomly selected incoming calls to its hot line that were put on
A company wishing to improve its customer service collected hold times from 75 randomly selected incoming calls to its hot line that were put on hold. These calls had a sample mean hold time of 3.5 minutes and a standard deviation of 2.5 minutes. Is the claim that the mean hold time is more than 3 minutes substantiated by these data? Test with =0.05.
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