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A computer manufacturer procures memory chips from its key supplier. The tool that the manufacturer uses to monitor the part supplier is a supplier scorecard.

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A computer manufacturer procures memory chips from its key supplier. The tool that the manufacturer uses to monitor the part supplier is a supplier scorecard. With respect to delivery performance, the primary performance metric monitored is the percentage of orders delivered complete and on-time. The following measure is used for the scoring criteria: Percentage of orders delivered Scorecard complete and Points on-time 95-100 25 90-95 20 80-90 10 >80 b Data collected on the supplied orders over the present quarter indicated that 350 orders were delivered and out of these 10 orders were incomplete, 5 orders were late and another 15 orders were incomplete and late. What is the delivery performance-i.e., percentage of order delivered complete and on-time for this quarter? A) 95% B) 83.2% C) 91.4% A) 95% B) 83.2% C) 91.4% OD) 75%

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