A corporation can increase its understanding of its stakeholders by answering these questions, EXCEPT?

a What opportunities and challenges are presented to our firm?

b Which stakeholders are most respected by our customers?

c Who are our stakeholders? d What are their stakes?

e What strategies should our firm take?

Question 10 A large chain of bookstores called Littera is planning to build a new store in a small town in the prairies. They are known for their large selection and low prices. Before going public, the management at Littera decides to categorize identified stakeholders using a position/importance matrix. The customers who would purchase from Littera would be categorized as:

a Supporter stakeholders.

b Low priority stakeholders.

c Problematic stakeholders.

d Mixed blessing stakeholders

e Antagonistic stakeholders.

Question 11 (1 point) An alternative to the Anatomy of a Crisis, called the Six Stages of Crisis Management, was developed by:

a Adam Smith

b Frederick, Davis, and Post

c Norman Augustine

d Steven Fink

e Johnathan Berstein

Question 12 (1 point) Jack recently purchased a small furniture store that specializes in handmade, high quality products. The company, when he purchased it, relied almost exclusively on wood from old growth forests. He temporarily closes the business until a supplier of sustainable wood products can be found. The company is at what stage of the issue life cycle?

a Awareness

b Prominent

c Increasing

d Growth

e Peak

Question 13 (1 point) Describe the acute crisis stage of the Anatomy of a Crisis.

Your answer:

Question 14 (1 point) In determining where to locate a factory, BCS Corporation develops a list of stakeholders. Francois encourages the management to locate in a community with high unemployment because it will help a community become more economically stable. Mark states that it is important to consider whether the company will be able to arrange for raw materials to be shipped to the factory for production. Sarah notes that by relocating the firm should consider the environmental group, STOP, that used to picket the company, even though it hasn't been heard from for years. Which stakeholders should the company not necessarily consider in their decision?

a Suppliers

b The environmental group, STOP

c Government

d The media

e The community in which they may locate

Question 15 (1 point) In which stage of the Anatomy of a Crisis does the corporation receive some warning, however subtle, that a crisis is lurking?

a Pre-chronic

b Prodromal

c Resolution

d Chronic

e Peak

Question 16 (1 point) What are the main arguments from those who oppose the stakeholder concept?

Your answer:

Question 17 (1 point) The benefits of issues management include all of the following, EXCEPT?

a Reduces the firm's competitive advantage.

b Enables corporations to identify issues earlier.

c Corporate behaviour is more consistent with societal expectations.

d Corporation's vulnerability is decreased.

e Corporation's credibility is enhanced.

Question 18 (1 point) Animals and the environment cannot be considered a stakeholder since they do not have a voice.

True False

Question 19 (1 point) The government of Canada recently sold off its remaining shares in Petro Canada. The government, in performing this transaction, is acting as which type of stakeholder?

a Supplier

b Owner

c Government

d Consumer

e Director

Question 20 (1 point) According to Frederick, Davis, and Post, secondary interactions with society include all of the following, EXCEPT?

a Business support groups

b Government

c Local communities

d Investors

e The general public