A couple arranges for an anniversary weekend at the hotel. The parents of one of the couple calls to arrange and pay for roses and chocolate$-$covered strawberries as a surprise for the couple's anniversary. Upon check$-$in$,$ the couple's room is switched and the roses and strawberries are delivered to the wrong room. The parents call upset because the roses and strawberries they paid for were never delivered. You apologize sincerely to the parents for the mistake and give them a refund on the roses and strawberries. What is your best response to this situation? Explain in detail.