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A crew for the Weston Auto repairs vehicles that break down at an average of lambda = 9 vehicles per day ( approximately Poisson

A crew for the Weston Auto repairs vehicles that break down at an average of \lambda =9 vehicles per day (approximately Poisson in nature). The crew can service an average of \mu =14 vehicles per day with a repair time distribution that approximates a negative exponential distribution.
(a) What is the utilization rate for this service system?
(b) What is the average time before the facility can return a breakdown to service?
(c) How much of that time is spent waiting for service?
(d) How many vehicles are likely to be in the system at any one time?
(e) How many vehicles are waiting for service
(f) If the loss of goodwill is $20 per hour and the Mechanics salary is $90 per day, what is the total expected cost?

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