A CRM program is a tool that the company uses to track spending. To find the most desirable customers, all of the following actions take place EXCEPT:

a$.$ Marketers infer future earnings of customer segments.

b$.$ Customers with the highest scores are selected for special attention.

c$.$ RFM models show past customer behaviors.

d$.$ Reach$-$Frequency$-$Monetary Value $($RFM$)$ behaviors are recorded, coded, and weighted.