Question
A current state QMS and maturity diagnosing creates a culture of continuous improvement and increased customer satisfaction (Dawson, 2018). A mature system helps to increase
A current state QMS and maturity diagnosing creates "a culture of continuous improvement and increased customer satisfaction" (Dawson, 2018). A mature system helps to increase trust from stakeholders by reducing costs from unnecessary functions, and optimize the value from current processes. It ensures that the company is making significant progress in achieving its goal. For example, internal audits are used to track performance during the production process. By using a second party system to facilitate the collection of data, this will streamline processes by displaying strengths and weaknesses within production, and prevent potential conflicts caused by bias and discrimination between coworkers. The company would have accurate readings to start making improvements to the quality of their operations. In order to promote good stewardship, the company can revise their onboarding process to inform newly-hired employees about the importance of inputting correct data. Bringing more attention to data quality will help to improve the overall state of production by reinforcing the company's code of ethics. This will encourage workers to act with honesty and integrity in operations that will benefit the company. Reference: Dawson, S. (26 Apr 2018). Quality Management System. The Core Solution. https://www.thecoresolution.com/quality-management-system-maturity
Assignment: suggestions for further resources, questions of clarification, or providing context and insight. Avoid simple posts of agreement; if you agree, explain why and then thoughtfully further the conversation.
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