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A customer approaches you at the gate and tells you that she is worried she will miss her connecting flight at the next airport. She

A customer approaches you at the gate and tells you that she is worried she will miss her connecting flight at the next airport. She has been assigned a seat at the back of the aircraft, and she will only have twenty minutes to change planes at the connecting airport. It is a very tight timeline, and she may not make her connecting flight. How would you handle this situation?Explain

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In handling this situation I would take the following steps 1 Empathize and Acknowledge Express understanding of the customers concerns and the tight ... blur-text-image

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