A customer called and is anxious to get an update on his case. He had asked for his most recent activity to be refiled with his insurance. In looking at his case, you notice your coworker assigned to his case has not made any recent updates. You cannot tell whether it's been refiled. Your coworker is currently out of the office. You:

A$)$ Acknowledge that the person assigned to his case has not updated his file and offer to transfer him directly to her supervisor.

B$)$ Explain to him that the person assigned to his case is not in the office and ask if you can call him back once you've had a chance to look into it$.$

C$)$ Take down his contact information and his questions and send an email to your coworker to get back with him when she returns to the office.

D$)$ Apologize to him for the inconvenience of not having the details of his case and suggest that he calls back when your coworker returns to the office.