A customer came into the store and wished to return an item. She claimed she was unwell mentally at the time of purchase and did not understand her actions. She claimed she did not, at that time, have capacity to make an important decision. She now wishes to return the item and receive a refund. Your client is the store and the manager requests your advice on this issue.

Before providing advice to your client, what questions would you ask to identify your client's circumstances that relate to contract and/or consumer law matters?

Provide the written advice to your clients of contract law principles regarding capacity where mental impairment is claimed