A customer decides to upgrade her PC and purchase a DVD player. She begins by calling the sales department of PC vendor and they tell her to contact customer support. She than calls customer support and they put her on hold while talking to engineering. Finally, customer support tells the customer about several supported DVD options. The customer chooses a DVD and it is shipped by the mail department. The customer receives the DVD , installs it satisfactorily and then mails her payment to accounts department.

Construct an activity diagram for this process. Use swimlanes to show the various interactions.