A customer is angry. He/She does not like a service provided by a company. He/She claims his/her money back. He/she want to get 100% of this sum. According to a contract a customer signed with a company, only 50% of money will be returned or a company will remake a work. 

 

What do you need to say to solve this problem? Please describe your actions. (The written text should consist of 200-250 words).