A customer is confused about how to set up their account. This is generally an easy process, and you have never encountered a customer who had this problem. What is the first thing you should do to empathize with the customer's experience?

Find a different way to explain the process that is less confusing to the customer.

Lie and tell the customer you know that setting up an account is such a confusing process.

Ask the customer to share why they think the account setup process is so confusing.

Think about a time when you were confused about something that seemed simple to other people.