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A customer is on a technology company's website using a chatbot for a service question. How is the exchange with the chatbot different from the
A customer is on a technology company's website using a chatbot for a service question.
How is the exchange with the chatbot different from the customer using a general search engine?
The interaction will restart with each question.
The customer uses more formal language.
The interaction feels more like a conversation.
The customer must use specific terminology.
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Computer Aided Database Design
Authors: Antonio Albano, Valeria De Antonellis, A. Di Leva
1st Edition
0444877355, 978-0444877352
