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A customer is standing near the dental section of the pharmacy. She keeps looking at toothbrushes, mouthwash and toothpaste, taking items off the shelf

A customer is standing near the dental section of the pharmacy. She keeps looking at toothbrushes, mouthwash and toothpaste, taking items off the shelf and reading the packaging. Using open-ended questions starting with the following words, probe for information: Who What How

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