A customer, Ms. Sara, purchased a dress from your outlet online and has found that the color is not according to her choice and the design is not according to her taste. However, she returns after the return period is over, and it is found that she has also worn the dress for some time. draft a negative but professional email to the customer following the guidelines given. (using the direct method) 2. Mr. Mansoor has been working for 7 years in ABC company as a Production manager and has a satisfactory record. However, since the company is closing the factory where he worked, he has been terminated. Draft a letter to be sent to him using the indirect method.