A customer relationship management (CRM) system is an integral part of every marketing, sales, and business development department as well as CRM company. The CRM software selection process requires in-depth research, analysis, and collaboration. Demonstrate the knowledge of Customer Relationship Management (CRM) software and the various components that can be a part of each. As a Business expert on the IT team in an organization. The organization is embarking on acquiring and implementing a CRM solution to increase efficiency and productivity. Research and recommend a suitable solution from the business perspective.Pick and choose a CRM tool of choice and create a presentation (10-15 slides) based on research on the chosen CRM tool/software, using various reviews and comparison tools available online.

Examples of popular CRM 1. Active Campaign 2. AppTIVO 3. Hubspot 4. Insightly 5. TOTVS 6. Freshworks 7. Nutshell 8. Monday Sales 9. Pipedrive 10. Swiftpage 11. SAGE 12. KW Command 13. OctoPOS 14. Goldmine 15. Zoho CRM 16. SCORO 17. KEAP 18. SugarCRM 19. EngageBay 20. Applause 21. 24X7officeCRM