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A customer required five minutes on average to be processed. The upper required limit is six minutes and a lower required limit is four minutes

A customer required five minutes on average to be processed. The upper required limit is six minutes and a lower required limit is four minutes more than six minutes will delay the process too much and you cannot really treat a customer well less than four. What is the sigma capability of the process if the main turnaround time is 5.2 with a standard deviation of 0.4

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