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A customer required five minutes on average to be processed. The upper required limit is six minutes and the lower required limit is four minutes

A customer required five minutes on average to be processed. The upper required limit is six minutes and the lower required limit is four minutes more than six minutes will delay the process too much and you cannot really treat a customer well less than four. What is the sigma capability of the process if the main turnaround time is 5.2 with a standard deviation of 0.4

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