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A customer service company wants to know if their support agents are performing on par with industry standards. According to a report the standard mean
A customer service company wants to know if their support agents are performing on par with industry standards. According to a report the standard mean resolution time is 20 minutes per ticket. The sample group has a mean at 21 minutes per ticket with a standard deviation of 7 minutes. The total number of n is 20 Can you tell if the company's support performance is better than the industry standard or not
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