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A customer service department has the following resolution response time data: Average Response Time First contact 0.25 hr. Service scheduling 0.50 hr. Wait for

A customer service department has the following resolution response time data: Average Response Time First contact 0.25 hr. Service scheduling 0.50 hr. Wait for service 24.00 hrs. Service 1.50 hrs. 26.25 hrs. Total resolution time What is the value-added ratio (rounded to one decimal place) in this process? Oa. 28.6% Ob. 5.7% Oc. 8.6% Od. 91.4% HO Isalan

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