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A customer service department has the following resolution response time data: Average Response Time table[[, 0.25hr .],[First contact, 0.50hr .],[Service scheduling, 24.00hrs .],[Wait for service,
A customer service department has the following resolution response time data: Average Response Time \table[[, 0.25hr .],[First contact, 0.50hr .],[Service scheduling, 24.00hrs .],[Wait for service, 1
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Contemporary Strategy Analysis Text and Cases
Authors: Robert M. Grant
9th edition
978-1119120841, 1119120845, 978-1119120834
