Question
A customer service representative has a target of resolving an issue in under 4 mins. They achieve their target for 90% of issues. In a
A customer service representative has a target of resolving an issue in under 4 mins. They achieve their target for 90% of issues. In a shift, they handle 110 independent issues.
What is the probability that, in one shift, they will achieve their target for fewer than 97 issues? Answer as a probability (between 0 and 1) to four decimal places.
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Complex Analysis
Authors: Dennis G Zill, Patrick D Shanahan
3rd Edition
1449694624, 9781449694623
