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A customer support call center receives an average of 20 calls per hour, and it employs number of agents to answer the calls. If
A customer support call center receives an average of 20 calls per hour, and it employs number of agents to answer the calls. If an agent takes on average 30 minutes to answer a call, what is the minimum number of agents need to ensure that average customer waiting time is less than 1 minutes? (You can assume CVa = CVp = 1). 17 15 13 11 < Previous Next No new data to save. Last checked at 6:13pm Submit Quiz MacBook Pro
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Finance for Executives Managing for Value Creation
Authors: Gabriel Hawawini, Claude Viallet
4th edition
9781133169949, 538751347, 978-0538751346
