A customer-focused organization is a company that spends energy and effort on satisfying internal and external customers by first identifying customer needs, then establishing policies, procedures, management and reward systems to support excellence in service delivery.

The Indigenous worldview says the economy is spiritual, it is about a way of being in relationships or having right relationships. This is about empathy and connectedness.

Customer service is about ensuring people are helped that come to your store, it is about small term relationships we have with others. We may be doing business, but we are still human, our values, ideas, and morals play a part in the interactions we have each day.

1. What does the term 'the economy is spiritual' mean to you? Economy can be defined as "the production and consumption of goods and services that are used to fulfill the needs of those living and operating within it." (Investopedia)

2. How is the customer focused organization definition similar to the Indigenous worldview that the economy is spiritual?

3. When you help someone else, whether as an employee or as another student, what are 3 things you pay attention to make sure their needs are met?