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A customers order is delivered (received by the customer) on September 10, 2019. This order was placed with the company on June 5, 2019, and
A customers order is delivered (received by the customer) on September 10, 2019. This order was placed with the company on June 5, 2019, and received by the manufacturing department on June 20, 2019. Actual production on the order began on July 10, 2019, and was completed August 10, 2019.
Based on this information, calculate the following for this order:
(a) total customer-response time (CRT),
(b) order receipt time,
(c) manufacturing lead (cycle) time,
(d) manufacturing wait time,
(e) manufacturing (processing) time, and
(f) delivery time.
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