A. Describe the development of quality as a discipline and be sure to include some dialog around the early founders of the modern quality movement. What obstacles did they face and how did they overcome them?

B. Compare and contrast the leading approaches to defining quality. In your response, be sure to include your own personal definition of quality and how you create quality in your life.

C. Explain strategic quality management. In your response, please share any experiences you have had with organizations implementing a strategic quality initiative. Was it well implemented? What could have been done differently? If you have not yet had any of these experiences, please research a company and provide a summary of their experiences.

D. Describe several ways to develop and measure quality. What would be your key metrics and why?