(a) Describe three ways in which a mortgage broking organisation can attempt to 'overservice' clients? No. 1. 2. 3. Mark /1 /1 /1 (b) How would you keep a client informed about the progress of an application as it passed through a creditor provider's hands? What approximate timing might be involved? No. 1. 2. (c) Describe how you might attempt to resolve conflicts with clients. Mark 12 /2 Mark /2