A) discuss TQM concepts that fit this sitaution and explain the concepts B) discuss the process of translating customer requirements into technical requirements

The general manager of elevator company was frustrated with lack of cooperation between the mechanical engineers who design new elevators and the manufacturing engineers determined how to produce them. The mechanical of engineers would often completely design a new elevator without consulting with the manufacturing engineers, and then expect the factory to somehow figure out how to build it. Often the products were difficult or nearly impossible to build, and the quality and cost suffered as results. The designs were sent back to the mechanical engineers (often more than once) for engineering changes to improve their manufacturability, and customers sometimes waited for months for deliveries. The general manager believed that if the two groups of engineers would communicate early in the design process, many of the problems would be solved. At the end he found a large empty room in the plant and had both group moves in to it. The manager relaxed a bit, but a few weeks later he returned to a surprise. The two group of engineers had finally learned to cooperate by building a wall of bookcases and file cabinets right down the middle of the room, separating them from each other! A). Discuss TQM concepts that fit this situation and explain the concepts B). Discuss the process of translating customer requirements into technical requirements