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a. Do you think is it possible to set standards for delivery of services, which are primarily dietated by cost? List the services where standards

a. Do you think is it possible to set standards for delivery of services, which are primarily dietated by cost? List the services where standards can be set. b. Is it possible to measure the delivery of a service (e.g. a mortgage application) against a set standard? Justify with an example how delivery of service can be measured

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