a. Exercise to identify types of control: This exercise is designed to help YOU apply the concept of control and monitoring to a specific business develop a control plan for a fast-food restaurant like McDonald's. Steps to complete this exercise include: Determine what standards are needed to assure that customers are satisfied with their food and service. For the purpose of this exercise, limit the food items to hamburgers, fish sandwiches, French fries, and drinks, and the maximum number of standards to ten. b. Set the standards. C. Determine how the standards will be monitored. d. Determine what action should be taken when standards are not met