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a. EXPLAIN three reasons why people in the workplace resist change. b. Then, DESCRIBE three things management can do to overcome resistance to change. c.

a. EXPLAIN three reasons why people in the workplace resist change.

b. Then,DESCRIBE three things management can do to overcome resistance to

change.

c.DESCRIBE the six steps that can be taken in conflict management to

achieve a win-win solution.

d.OUTLINE the major points in the Japanese approach, "kaizen." (INCLUDE at least five

points.)

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