a. For the following policies, identify one risk to the organisation and/or the clients, one possible penalty if the policy is not followed (penalty can be internal to the service or external to the service as appropriate) and one possible consequences of non-compliance for Directions and for the individual engaging in the non-compliance behaviour:

Policy

One risk of non-compliance to the organisation and/or the clients

One possible penalty (internal or external)

One possible consequence of non-compliance for Directions and the individual

Privacy Policy

Duty of Care/Dignity of Risk Policy

negligence

Complaint Handling Policy

b. Describe one strategy for the ongoing evaluation of work practices to ensure compliance with organisational policies and procedures.

c. Directions workers handwrite case notes and have hard copy client files. You have noticed these files are often left out on desks during the day and overnight. There is a filing cabinet, but the key has been lost. When reading the Privacy Policy and Procedures you note it was written for an agency with an electronic case note and client file system and requires modification. How will you implement a modification to the Privacy Policy to reflect work practices and how will you advise the case managers of their non-compliance with privacy laws and confidentiality requirements?

d. Explain why it is important to ensure organisational systems and practices are protecting client information.