A formal complaint has been filed with the Community Manager from Mrs. Smith in unit 402 at ABC Homeowners Association, 2910 S. Main Street, Tustin, CA 92708. The owner is complaining of cigarette smoke that is emanating from her neighbor's unit into the common area hallway and her unit. While the Association's governing documents do not prohibit smoking inside the units, smoking is not permitted in the common areas, nor is it permitted to cause a nuisance to other residents.

Your Board of Directors has given you instructions to send a professional, courteous letter to the offending owner, Mr. Jones, who is causing the problem.

Draft a business style letter to Mr. Jones requesting that he correct the problem immediately.

Draft a response to Mrs. SMith.