A French luxury goods conglomerate that designs, manufactures, distributes, and sells jewellery, leather goods, and watches has an extensive set of internal training programmes, each of which is formally assessed. The company wants to reduce the size of the overall training budget using e-learning but is concerned about whether it will affect customer service and staff learning and morale using this mechanism. Conduct a focused review of the literature concerning the topic, in line with these research questions, and use it to produce a visual model that could be tested.

1. What are the potential benefits of transitioning to e-learning for the company's customer service?
2. What are the potential financial benefits of transitioning to e-learning for the company?
3. What are the potential non-financial benefits of transitioning to e-learning for the company and its employees?
4. What are the potential risks of transitioning to e-learning for the company?
5. How can the company mitigate the potential risks of transitioning to e-learning?