A front-line manager at a day spa interacts daily with their employees who run the front desk; perform massages, skin treatments, manicures and pedicures, facials, and waxing services; and keep the spa clean and stocked with snacks and beverages. This front-line manager spends most of time: planning and organizing. implementing the general guidelines established by high-level management. creating tactical and operational plans. directing and controlling. making strategic decisions