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A fundamental principle in total quality management is the positive relationship between employee satisfaction and customer satisfaction. A business consultant surveys 15 businesses to measure

A fundamental principle in total quality management is the positive relationship between employee satisfaction and customer satisfaction. A business consultant surveys 15 businesses to measure employee and customer satisfaction. The data are shown in the table below:

Customer satisfaction index Employee satisfaction index
94 76
54 48
41 56
23 12
34 56
62 78
22 23
31 45
9 40
88 98
47 55
20 34
42 23
90 88
77 78

Using EXCEL, estimate the relationship between the customer and employee satisfaction indexes.

(a) Report the regression results and write the estimated regression equation.

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