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A fundamental principle in total quality management is the positive relationship between employee satisfaction and customer satisfaction. A business consultant surveys 15 businesses to measure
A fundamental principle in total quality management is the positive relationship between employee satisfaction and customer satisfaction. A business consultant surveys 15 businesses to measure employee and customer satisfaction. The data are shown in the table below:
Customer satisfaction index | Employee satisfaction index |
94 | 76 |
54 | 48 |
41 | 56 |
23 | 12 |
34 | 56 |
62 | 78 |
22 | 23 |
31 | 45 |
9 | 40 |
88 | 98 |
47 | 55 |
20 | 34 |
42 | 23 |
90 | 88 |
77 | 78 |
Using EXCEL, estimate the relationship between the customer and employee satisfaction indexes.
(a) Report the regression results and write the estimated regression equation.
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