A general analysis of the entire business situation $$ including customer, company, context, collaborators, and competitors $$ for Southwest Airlines would reveal all of the following except:

a$.$ Southwest Airlines and its passengers are central players in a marketing exchange regarding low cost, fun air travel with excellent customer service, on the one hand, and customer satisfaction and consistent profitability, on the other hand.

b$.$ Southwest's collaborators pursue their own interests without regard for Southwest's interests.

c$.$ Southwest's competitors are unbundling their products.

d$.$ High jet fuel costs create a very challenging economic climate for the airlines industry.