A gentleman comes in with his 14-year-old son. The gentleman says he is interested in a computer for his son for educational reasons. A good customer involvement technique would be to: You may mark only one answer.

1. Power up a popular game that has sophisticated graphics and show them just how much fun a computer can be.

2. Get an educational software program. Let the father read the directions to you as you load the program.

3. Get an educational software program, seat the son at the computer, give the instructions to the father and guide them through a session.

4. After letting the son use the computer, ask the father about any specific interests he may have and demonstrate a program that might also meet the father's needs.

5. Both 3 and 4.