A Global ProTech employee contacts you, her HR professional, because she has a concern about her department manager, who she describes as rude and unappreciative. In addition, the employee expresses that she believes the manager has taken credit for her work on a project. She adds that her manager's emails are often impersonal, harsh, and curt. She is frustrated and does not know what to do to improve the working relationship with her manager. You also meet with the manager to review the manager's actions leading up to the meeting, along with the interactions between the manager and the employee. Then, you schedule a meeting with the employee and the manager to assist with managing this conflict situation. You realize that, before the meeting, you need to take time to reflect on and plan the meeting agenda and what you will do.

• Identify at least 2 of the key issues you want to make sure are addressed at the meeting and your goals for the meeting.
• Identify the steps you will take during the meeting to manage this conflict situation.
• Explain how you intend to demonstrate active listening, and other communication skills, throughout the meeting.
• Explain at least 3 conflict management skills that you, as an HR professional, need to effectively handle this situation and why you chose these strategies for this situation.
• Explain at least 3 conflict management strategies you plan to use to address this scenario and why you chose these strategies.
• Explain your goals for moving forward, in including what the employee and manager will need to do before having a follow-up meeting with you.
• Provide references