1. A graphical representation of a business process is known best as a______

2. SAP ERP provides an Organization and Staffing Plan tool that is used to define a companys ______ and the position within the organizational structure as a whole.

3. With an integrated system, a company can store employee information_______ eliminating the piles of papers and files that make the retrieval of information difficult.

4. How does an ERP system like SAP simplify looking up customer numbers, setting a delivery date, and charging a unique price to a give customer? Include a discussion of master data.

5. _____ are skills or abilities associated with a position while____ are skills or abilities associated with a specific employee

6. The tasks associated with managing a companys workforce is now known as_____

7. How does an ERP system like SAP simplify looking up customer numbers,.........

8. An outgrowth of the _____ is that companies must account for them expected costs that occur as a result of long-term incentives such as the exercising of stock options.

9. A customer is granted a 10% price discount in a large order. This is an example of an activity in _____ in the sales and distribution process

10. List and explain each step of the production planning process. The answer should be at least 100 words.