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A group of managers at Beswick Office Supplies notice during a review that there have been an increasing number of delivery problems during the last

A group of managers at Beswick Office Supplies notice during a review that there have been an increasing number of delivery problems during the last quarter. They find out that the fleet of trucks is aging and breaking down frequently. They look into how to address the issue and find Isuzu, Ford, and Chevrolet make this kind of truck and that although Isuzus are more fuel efficient, the Fords and Chevys are cheaper. Because its important that the fleet is cost-effective in the long-term, its decided that Isuzus will be purchased. After a somewhat lengthy negotiation with the local Isuzu dealers, the trucks are ordered and delivered. The drivers, who are quite pleased, are asked to implement a record-keeping system on fuel economy and maintenance issues so the fleet remains in top condition.

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