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A guest received a full day package at the Spa from her husband as a gift. She makes an appointment and calls the day prior
A guest received a full day package at the Spa from her
husband as a gift. She makes an appointment and calls the
day prior to reconfirm. When she arrives no reservations are
found. The Spa is fully committed for the day and there are no
additional treatment rooms available. The guest is very upset.
You apologize to the guest for the error. What is your best
response to this situation?
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