A health insurance company implements a new policy that individuals filling a particular prescription will be required to obtain their medications solely from the company's mail-order pharmacy. To gauge its member's perceptions of this policy, the company issues surveys and monitors social media for chatter. The health insurance company is engaging in which step of implementing a stakeholder perspective? a. Identifying stakeholder issues b. Identifying resources and determining urgency c. Gaining stakeholder feedback d. Assessing organizational commitment to stakeholders and social responsibility