A hiring manager needs your advice and assistance in filling several customer service representative positions. As a human resource recruiter, you must sit down with the hiring manager and collect some particular data for a job analysis, which you will use to create a detailed job description to attract candidates who meet the job requirements.

• Discuss the importance of a job analysis.
• Provide the set of steps to take when conducting a job analysis.
• Describe 2 methods of data collection that you would use