A hospital patient flow analysis has revealed that one of the significant sources of patient delays in getting timely diagnostic test results (MRI specifically). In this case, a queue of 400 patients waited as long as 17 weeks for MRI scans targeted for improvement. The process starts with the patient arriving at the facility and ends when the results are back. Significant milestones include patients getting their MRI scanning, radiologists reading the results, and patients going back to their unit to wait for their results. Your task is to outline the steps to improve the process