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A. How would you define quality for the aviation industry? Placing yourself in the position of the customer, have your expectations about quality changed due
- A. How would you define quality for the aviation industry? Placing yourself in the position of the customer, have your expectations about quality changed due to the COVID-19 pandemic?
- B. Briefly explain how Total Quality Management can be applied in the aviation industry and highlight the advantages of implementing it?
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Answer A In the aviation industry a Quality System comprises the set of policies processes and pr...
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Business Essentials
Authors: Ronald J. Ebert, Ricky W. Griffin
10th edition
978-0133454420, 133454428, 978-0133771558
