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a. If the average time between customer arrivals is 9.6 minutes, what is the hourly arrival rate? b. How much time, on average, would a

a. If the average time between customer arrivals is 9.6 minutes, what is the hourly arrival rate?

b. How much time, on average, would a server need to spend on a customer to achieve a service rate of 100 customers per hour?

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